{"id":10139,"date":"2026-05-04T11:22:49","date_gmt":"2026-05-04T11:22:49","guid":{"rendered":"https:\/\/truck.testontwikkeling.nl\/vragen-of-klachten\/"},"modified":"2026-05-19T08:56:14","modified_gmt":"2026-05-19T08:56:14","slug":"questions-complaints","status":"publish","type":"page","link":"https:\/\/truck.testontwikkeling.nl\/en\/questions-complaints\/","title":{"rendered":"Questions or complaints"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>FAQ &#8211; Frequently asked questions<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">On this page, you&#8217;ll find an overview of the most frequently asked questions and answers regarding our products, orders, shipping, and service. We&#8217;ve tried to make the information as clear and complete as possible so you can quickly find answers to common queries. <\/p>\n\n<p class=\"wp-block-paragraph\">Can&#8217;t find your question in the list? Don&#8217;t worry! Our team is always ready to help you further. On our contact page, you&#8217;ll find various ways to get in touch with us, such as a contact form, email, or phone. <\/p>\n\n<p class=\"wp-block-paragraph\">We aim to answer your question as quickly as possible and make your experience with Truckned as pleasant as possible. This way, we ensure you always have the right information before placing an order or choosing from our range of lighting and accessories. <\/p>\n\n<div id=\"ws-mobile-toggle-block_0aa2bdf917475f050ec17a286963f545\" class=\"mobile-toggle mobile-toggle-block_0aa2bdf917475f050ec17a286963f545 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Received a damaged package<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Did your order arrive damaged? Please contact us <strong>within 5 working days<\/strong> via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl\">info@truckned.nl<\/a> and include: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name<\/span><\/li>\n<li><span style=\"color: #000000;\">Order number<\/span><\/li>\n<li><span style=\"color: #000000;\">Photo of the box and the shipping label<\/span><\/li>\n<li><span style=\"color: #000000;\">Photo of the damaged item<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Please note:<\/strong> reports made later than 5 working days can no longer be handled through the carrier&#8217;s insurance; the damage is then entirely at your own risk.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_c7ea5a672ccf30fbf15248fa34b0c1e5\" class=\"mobile-toggle mobile-toggle-block_c7ea5a672ccf30fbf15248fa34b0c1e5 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Received the wrong product<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Did you receive a defective product? Please contact us <strong>within 10 working days<\/strong> via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl\">info@truckned.nl<\/a>. Include:  <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name <\/span><\/li>\n<li><span style=\"color: #000000;\">Order number <\/span><\/li>\n<li><span style=\"color: #000000;\">Photo(s) of the item<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We will contact you as soon as possible to resolve the issue.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_ddc17b6cd3b0bdd141533c8ed200fab0\" class=\"mobile-toggle mobile-toggle-block_ddc17b6cd3b0bdd141533c8ed200fab0 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Received a defective product<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Did you receive a defective product? Please contact us <strong>within 10 working days<\/strong> via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl\">info@truckned.nl<\/a>. Include:  <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name <\/span><\/li>\n<li><span style=\"color: #000000;\">Order number <\/span><\/li>\n<li><span style=\"color: #000000;\">Photo(s) of the item<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We will contact you as soon as possible to resolve the issue.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_bc5006ec4af55039ce054f7921b47f39\" class=\"mobile-toggle mobile-toggle-block_bc5006ec4af55039ce054f7921b47f39 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Product not found<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Can&#8217;t find the product you&#8217;re looking for in our webshop? Contact us via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl\">info@truckned.nl<\/a> and include: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name <\/span><\/li>\n<li><span style=\"color: #000000;\">Your question <\/span><\/li>\n<li><span style=\"color: #000000;\">An example image if possible <\/span><\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list-item --><\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We&#8217;ll help you as soon as possible.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_81de9caf0e3a0e506dd7ebe3873effa5\" class=\"mobile-toggle mobile-toggle-block_81de9caf0e3a0e506dd7ebe3873effa5 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Package not received<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Have you placed an order and it hasn&#8217;t been delivered (yet)? Please contact us <strong>within 5 working days<\/strong> after the last tracking update via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl\">info@truckned.nl<\/a>. Include in your email:  <\/span><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\">Name<\/span><\/li>\n<li><span style=\"color: #000000;\">Order number <\/span><\/li>\n<li><span style=\"color: #000000;\">Phone number<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list-item --><\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Please note:<\/strong> For mailbox packages, we can only take action 10 working days after the last scan, as these packages do not have real-time track &#038; trace.<\/span><br \/>\n<span style=\"color: #000000;\">You can choose track &#038; trace for every shipment so you can follow your package more closely.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">As soon as we receive your email, we&#8217;ll get back to you as quickly as possible<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_2d2143159be55c426a26de007f387633\" class=\"mobile-toggle mobile-toggle-block_2d2143159be55c426a26de007f387633 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Package not picked up<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Pick up your order from the collection point in time. If this isn&#8217;t done, the package will be automatically returned to us. <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">You will then receive a refund of the purchase price, minus \u20ac9.95 for return and handling costs.<\/span><\/li>\n<li><span style=\"color: #000000;\">This fee covers the costs of return shipping, administration, and storage.<\/span><\/li>\n<li><span style=\"color: #000000;\">Once we have received the returned package, we will process the refund and send you an email about it.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\"><!-- \/wp:list-item --><\/ul>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_7f81b1d981b3c58d4d18f3794be607c5\" class=\"mobile-toggle mobile-toggle-block_7f81b1d981b3c58d4d18f3794be607c5 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3>Drop-off authorization<\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Some carriers offer a &#8216;safe place&#8217; delivery option. We recommend <strong>not<\/strong> using this option. If you do choose it, your rights in case of damage, loss, or non-delivery will lapse. The package is then delivered entirely at your own risk.   <\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_1ff6f9e3665529b16e20377005f61083\" class=\"mobile-toggle mobile-toggle-block_1ff6f9e3665529b16e20377005f61083 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Where is my invoice<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">You can find your invoice:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">In your account, or<\/span><\/li>\n<li><span style=\"color: #000000;\">As a PDF file in the email you receive after completing your order<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Have you deleted the email or don&#8217;t have access to your account? Then contact us via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl\">info@truckned.nl<\/a> and include: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Order number<\/span><\/li>\n<li><span style=\"color: #000000;\">Name<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">You will then receive your invoice by email as soon as possible.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_f83eae61ac2eadf98f9208e4cbf8fda9\" class=\"mobile-toggle mobile-toggle-block_f83eae61ac2eadf98f9208e4cbf8fda9 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Do you have a complaint?<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Do you have a complaint about an order? Contact us via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl\">info@truckned.nl<\/a> and include: <\/span><\/p>\n<ul>\n<li>Name<!-- \/wp:list-item --> <!-- wp:list-item --><\/li>\n<li><span style=\"color: #000000;\">Order number<\/span><!-- \/wp:list-item --> <!-- wp:list-item --><\/li>\n<li><span style=\"color: #000000;\">Photo(s) if applicable<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We do our best to resolve your complaint as quickly as possible. If we can&#8217;t work it out, you can report your dispute to: <\/span><\/p>\n<ul>\n<li><a style=\"color: #000000;\" href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/\" target=\"_blank\" rel=\"noreferrer noopener\">WebwinkelKeur Foundation<\/a><\/li>\n<li><a style=\"color: #000000;\" href=\"https:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">EU ODR platform<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list-item --><\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_2e2837ef3c1a0433f589154f136b66a9\" class=\"mobile-toggle mobile-toggle-block_2e2837ef3c1a0433f589154f136b66a9 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Do you have a question<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Do you have a question about your order? Contact us via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl\">info@truckned.nl<\/a> and include: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name<\/span><!-- \/wp:list-item --> <!-- wp:list-item --><\/li>\n<li><span style=\"color: #000000;\">Order number<\/span><!-- \/wp:list-item --> <!-- wp:list-item --><\/li>\n<li><span style=\"color: #000000;\">Your question<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We will contact you as soon as possible.<\/span><\/p>\n    <\/div>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Frequently asked questions On this page, you&#8217;ll find an overview of the most frequently asked questions and answers regarding our products, orders, shipping, and service. We&#8217;ve tried to make the information as clear and complete as possible so you can quickly find answers to common queries. Can&#8217;t find your question in the list? [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10139","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Questions &amp; Complaints - Truckned - Fast help and solutions<\/title>\n<meta name=\"description\" content=\"Do you have questions or a complaint about your order at Truckned? 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