Privacy Policy

Effective date: 2015-01-01
Last updated on: 2026-05-01

Your privacy is of great importance to us. In this privacy policy, we explain which personal data we collect, how and why we process it, and what rights you have. Truckned B.V. only processes data that is necessary for providing and improving our services. We treat your data with the utmost care and only share it when necessary for our service provision or when we are legally obliged to do so. Your data is never sold or used for commercial purposes without your explicit consent.
This privacy policy applies to the use of the website and the services of Truckned B.V. Here you can read which data we collect, how we store and secure it, and with which parties we may share data. Additionally, we inform you about your rights and how you can exercise them.

Do you have questions about our privacy policy? Feel free to contact us using the contact details at the bottom of this page.

What data do we collect?

We collect certain personal data to provide and improve our services. This includes:

• Name, address, and contact details: such as your email address and phone number, to process orders and contact you.
• Payment details: only the data necessary for handling payments; we do not store full bank or credit card details.
• Order history and billing information: for administration, customer service, and warranty handling.
• IP address and online behavior: collected via cookies and tracking tools to optimize our website and marketing.
• Communication preferences: such as your subscription to our newsletter or preferences for marketing messages.

Our website and services are not aimed at persons under the age of 16. We do not knowingly collect personal data from minors. If you suspect that we have collected data from a minor without consent, please contact us at info@truckned.nl, and we will delete this data as soon as possible.

We process this data exclusively for the purposes described in this privacy policy and do not keep it longer than necessary.

Data Processing

Legal grounds for processing
We process personal data based on various legal grounds:

• Performance of a contract: To process and deliver orders.
• Legal obligation: For accounting and tax obligations.
• Legitimate interest: For improving our services and showing personalized offers.
• Consent: For sending newsletters and marketing communications.

Below you can read how we process your data, where it is stored, which security measures we use, and who has access to the data.

Sharing personal data with third parties

We only share your personal data with third parties when necessary for our service provision or if we are legally obliged to do so. This includes, among others:

• Delivery services (Sendcloud, Myparcel, PostNL, DHL, DPD) for delivering orders.
• Payment providers (Mollie) for processing payments.
• Marketing and analytical partners (Google Analytics, Facebook, Instagram, Meta) for website improvement and personalized advertisements.
• IT and hosting providers (Dlogic) for secure storage and management of data.
• Accounting systems (Snelstart) for invoicing and administration.
• Review platforms (WebwinkelKeur) for collecting customer reviews.
• Email services (Outlook) for our business communication.

We ensure that these parties only process your data according to our instructions and in accordance with applicable privacy legislation. We conclude a processing agreement with processors. Your data is never sold or shared for commercial purposes without your explicit consent.

Web shop software and hosting

WooCommerce hosted via Dlogic
Our web shop runs on WooCommerce and is hosted by Dlogic. Personal data you provide to us is shared with Dlogic, which has access to this data to provide technical support. Dlogic uses strict security measures, such as SSL encryption, firewalls, and access security, to protect your data against loss or unauthorized access.

Shipping and transport
For the delivery of orders, we work with Sendcloud, Myparcel, PostNL, DHL, and DPD. We share your name, address, and city details with these carriers, who use them exclusively to carry out the delivery. If they engage subcontractors, your data may also be shared with these parties.

Payments
We process payments via Mollie, which processes your name, address, and payment details. Mollie uses strict security measures and may share anonymous data with third parties to improve its services. Your data is not kept longer than legally permitted.

Email and communication
We use Microsoft Outlook for our business email traffic. This service takes appropriate security measures to prevent misuse, loss, and data corruption. Your emails are treated confidentially.

Accounting and administration
For our financial administration, we use Snelstart. This system processes your name, address, and order details for invoicing and accounting. Your data is stored securely and is only accessible to authorized employees. Snelstart does not use your data for other purposes.

Customer reviews
We collect customer reviews via WebwinkelKeur. When you leave a review, your name, city, and email address are shared with us and potentially published on the WebwinkelKeur website. If we invite you for a review, we share your email address with WebwinkelKeur. This party uses the data exclusively for this purpose.

Purpose of data processing

General purpose of processing

We process your personal data exclusively for the performance of our services. This means that the processing is always directly related to the assignment you provide to us. We do not use your data for targeted marketing without your explicit consent. If we receive your data and want to use it at a later time for purposes other than those for which you provided it, we will ask for your permission in advance.
Your data is only shared with third parties when necessary to comply with administrative, accounting, or legal obligations. These parties are contractually or legally obliged to handle your data confidentially.

Automatically collected data
Our website automatically collects certain data with the aim of improving our services and user experience. This includes your IP address, web browser used, and operating system. This data is anonymized and is therefore not personal data.

Cooperation with tax and criminal investigations
In certain cases, Truckned B.V. may be legally obliged to provide data in the context of tax or criminal investigations by government authorities. In such a situation, we will only share the strictly necessary data and offer resistance where possible within the limits of the law.

Retention period

We keep your personal data as long as you are a customer with us. This means we keep your customer profile until you indicate you no longer wish to use our services. If you report this to us, we will also consider this a request to delete your data (request to be forgotten).
Based on legal administrative obligations, we are required to keep certain data, such as invoices with your (personal) data, for a longer period.

The retention periods are as follows:

• Billing data: 7 years, in accordance with the requirements of the Tax Authorities.
• Order data: 5 years, for customer service purposes.
• Marketing data: until you withdraw your consent.

After these periods, your data will be deleted or anonymized.

Your rights

Based on applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on our behalf. Below we explain what these rights are and how you can invoke them. To prevent misuse, we generally only send copies of your data to the email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself first. We keep a record of handled requests. In the case of a request to be forgotten, we register anonymized data. You will receive all copies of data in a machine-readable data format used within our systems. Furthermore, you have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are not processing your personal data correctly.

Right of access
You always have the right to view the personal data we process that relates to you. You can submit a request for this to our contact person for privacy matters. You will receive a response within 30 days. If your request is granted, you will receive a copy of all data, including an overview of the parties processing this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have your personal data adjusted if it is incorrect or incomplete. You can also submit a request for this to our contact person for privacy matters. You will receive a response within 30 days. If your request is granted, you will receive a confirmation that the data has been adjusted.

Right to restriction of processing
You have the right to restrict the processing of your personal data. After a request to our contact person for privacy matters, you will receive a response within 30 days. If your request is granted, you will receive a confirmation that your data will not be processed further until you lift the restriction.

Right to portability
You have the right to have the personal data we process transferred to yourself or another party. You can submit a request for this to our contact person for privacy matters. You will receive a response within 30 days. If your request is granted, you will receive a copy or overview of all data we process about you or that has been processed by third parties on our behalf.
Please note that in this case, we may not be able to continue our services to you, as the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
You have the right to object to the processing of your personal data by or on behalf of Truckned. If you object, we will immediately stop the data processing pending the assessment of your objection. If your objection is declared well-founded, we will delete all data or, if desired, transfer it to you, and permanently stop the processing. Additionally, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a way that this right would apply. Should you suspect this is happening, please contact our contact person for privacy matters. Other requests can be submitted via info@alldayled.com. We aim to respond to your request within 30 days.

Cookies

We use cookies and similar technologies on our website to improve functionality, analyze visitor behavior, and show personalized advertisements. We also use third-party cookies, such as Google, Facebook, Instagram, and Snapchat. You can manage your cookie preferences via our cookie banner or adjust your browser settings.
Below you will find an overview of the cookies we use:

Functional cookies

• Cookie Law Info
  Stores your preferences for cookie settings.
• WordPress
  When you leave a comment on our site, you can choose to save your name, email address, and website in cookies. This is for your convenience, so you don’t have to fill in these details again for a next comment. These cookies are valid for one year. If you visit our login page, a temporary cookie is placed to check if your browser accepts cookies. This cookie contains no personal data and is deleted as soon as you close your browser. When you log in, we place cookies to remember your login details and screen display settings. Login cookies are valid for two days, screen settings cookies for one year. If you choose “Remember me”, your login remains active for two weeks. As soon as you log out, the login cookies are removed.
• WooCommerce
  Registers which products you have recently viewed for an improved navigation experience. These cookies are not shared with third parties.
• Google Recaptcha
  We use Google Recaptcha to protect our website against spam and misuse. For this, your IP address and possibly other data are processed by Google. Within the EU, your IP address is anonymized. In exceptional cases, a full IP address transfer to servers in the United States may take place. Your IP address is not combined with other Google data.

Statistical cookies

• Google Analytics
  We use Google Analytics to gain insight into the use of our website and to compile reports. We have concluded a processing agreement with Google and have not allowed Google to use the information obtained for other Google services. However, Google may be legally obliged to provide access to the collected data.

Marketing cookies

• Facebook Pixel
  Registers visitor statistics and is used to make advertisements more relevant and show targeted ads via Facebook.
• Snapchat Pixel
  Similar to the Facebook Pixel: registers visitor behavior and enables targeted ads via Snapchat.
• Instagram Pixel
  Registers visitor statistics and is used to make advertisements more relevant and show targeted ads via Facebook.
• Mailchimp
  Registers which page was first visited by you, to optimize marketing purposes.

Embedded content from third parties
Pages on this website may contain embedded content (e.g., videos, images, or posts). Embedded content from other websites behaves as if you were visiting that other website directly. These websites may collect data about you, use cookies, and track your interaction with that content, especially if you have an account there and are logged in.

Managing cookies
You can adjust your cookie settings at any time via our cookie banner or via your browser settings. You can also delete cookies already placed. Please note that disabling cookies may limit the functionality of our website.
Manage cookie settings or delete cookies

You can adjust your preferences for cookies at any time via the cookie banner on our website. Additionally, you can set your browser to automatically refuse cookies or to receive a notification before a cookie is placed. Please note that some features of our website may not work optimally when you disable cookies. More information about managing and deleting cookies can be found via your browser settings (e.g., Chrome, Firefox, Safari, or Edge). Do you have questions about our cookie policy or the way we use your data? Feel free to contact us at info@truckned.nl or via our contact form.

Changes to the privacy policy

This privacy policy may be updated from time to time. We therefore advise you to regularly consult this page for the latest changes. We reserve the right to change the privacy policy at any time. The most current version of the privacy policy is always available on this page. If the changed privacy policy affects the way we process personal data already collected about you, we will inform you by email within 30 days. In that case, we will clearly indicate the most important changes so you can understand how this affects your data processing. If the changes involve a change in processing for which your consent is required, we will ask you to grant this consent again.

Contact details

Truckned B.V.
Fabrieksweg 3c
5531 PP Bladel
The Netherlands

Email: info@truckned.nl
Phone: 085-13091138

Contact person: C. Lavrijsen
For questions about this privacy policy or the processing of your personal data, please contact the aforementioned contact person.