Questions or complaints

FAQ – Frequently asked questions

On this page, you’ll find an overview of the most frequently asked questions and answers regarding our products, orders, shipping, and service. We’ve tried to make the information as clear and complete as possible so you can quickly find answers to common queries.

Can’t find your question in the list? Don’t worry! Our team is always ready to help you further. On our contact page, you’ll find various ways to get in touch with us, such as a contact form, email, or phone.

We aim to answer your question as quickly as possible and make your experience with Truckned as pleasant as possible. This way, we ensure you always have the right information before placing an order or choosing from our range of lighting and accessories.

Received a damaged package

Did your order arrive damaged? Please contact us within 5 working days via info@truckned.nl and include:

Name
Order number
Photo of the box and the shipping label
Photo of the damaged item

Please note: reports made later than 5 working days can no longer be handled through the carrier’s insurance; the damage is then entirely at your own risk.

Received the wrong product

Did you receive a defective product? Please contact us within 10 working days via info@truckned.nl. Include:

Name
Order number
Photo(s) of the item

We will contact you as soon as possible to resolve the issue.

Received a defective product

Did you receive a defective product? Please contact us within 10 working days via info@truckned.nl. Include:

Name
Order number
Photo(s) of the item

We will contact you as soon as possible to resolve the issue.

Product not found

Can’t find the product you’re looking for in our webshop? Contact us via info@truckned.nl and include:

Name
Your question
An example image if possible

We’ll help you as soon as possible.

Package not received

Have you placed an order and it hasn’t been delivered (yet)? Please contact us within 5 working days after the last tracking update via info@truckned.nl. Include in your email:

Name
Order number
Phone number

Please note: For mailbox packages, we can only take action 10 working days after the last scan, as these packages do not have real-time track & trace.
You can choose track & trace for every shipment so you can follow your package more closely.

As soon as we receive your email, we’ll get back to you as quickly as possible

Package not picked up

Pick up your order from the collection point in time. If this isn’t done, the package will be automatically returned to us.

You will then receive a refund of the purchase price, minus €9.95 for return and handling costs.
This fee covers the costs of return shipping, administration, and storage.
Once we have received the returned package, we will process the refund and send you an email about it.

Drop-off authorization

Some carriers offer a ‘safe place’ delivery option. We recommend not using this option. If you do choose it, your rights in case of damage, loss, or non-delivery will lapse. The package is then delivered entirely at your own risk.

Where is my invoice

You can find your invoice:

In your account, or
As a PDF file in the email you receive after completing your order

Have you deleted the email or don’t have access to your account? Then contact us via info@truckned.nl and include:

Order number
Name

You will then receive your invoice by email as soon as possible.

Do you have a complaint?

Do you have a complaint about an order? Contact us via info@truckned.nl and include:

Name
Order number
Photo(s) if applicable

We do our best to resolve your complaint as quickly as possible. If we can’t work it out, you can report your dispute to:

Do you have a question

Do you have a question about your order? Contact us via info@truckned.nl and include:

Name
Order number
Your question

We will contact you as soon as possible.